Frequently Asked Questions

Students are encouraged to call and speak directly to a registered nurse about their symptoms through our Dial-A-Nurse system at 804-289-8700 (or 8700 if on a campus phone) Monday-Friday until 4:00 p.m. After evaluating the history and symptoms, the nurse will advise the most appropriate action.

Monday, Tuesday, Wednesday, Friday: 8:30 a.m.-12 p.m. & 1-4:30 p.m. Thursday: 8:30-11:30 a.m. & 1-4:30 p.m.

Always call the Dial-A-Nurse (804-289-8700) if you are ill, injured or think you need an appointment. However, if your appointment is a doctor-requested follow-up, a gynecological exam, allergy shots, vaccinations or tuberculin skin test, you may call the front desk at 804-289-8064 for an appointment.

See the Emergency Information and After Hours Care pages of the Web site.

See the Services & Education page.

On the first floor of the Special Programs Building (#31).

Call the front desk at 804-289-8064.

All full-time Richmond students are eligible for services at the SHC. School of Continuing Studies students are not eligible for services.

Yes, there are three student parking spots, and three “SHC Patron” parking spots in the parking lot in front of the Special Programs Building.

Only if you receive vaccinations, allergy shots, require laboratory testing or a few other services. Our staff will advise you of these charges in advance of providing such services. Charges may be assigned to your student account, SpiderCard or paid by check at time of service. You will be given a copy of the “superbill”—which has the information needed to file for reimbursement from your insurance company.

No, the SHC does not submit insurance claims. You will pay at time of service and file for reimbursement with your insurance plan. Health insurance companies may require prior authorization before any medical care is provided. Please review your health insurance plan to determine what restrictions may apply. It is the responsibility of the patient to inform the health care providers at the SHC of any insurance requirements before services are rendered.

See information about obtaining health insurance.

No. However, Ukrops pharmacy delivers each weekday, Monday-Friday, to the SHC. They honor most Rx insurance plans, and a store account may be set up with your prescription drug plan information and a credit card for payment. (See more details about obtaining prescriptions while at UR on the Pharmacy page.)

The SHC does not provide written notes for students who miss class or work because of illness or injury. It is the responsibility of the student to communicate with faculty and employers regarding class or work absences.

If you have a hold on your registration from the SHC, it is probably due to an incomplete Health History Record. When all completed documentation has been received in our office, the hold will be removed. If you have questions, call our front desk at 804-289-8064.

Please see the Local Providers page for recommendations of off-campus services. All expenses and charges for medical care received outside the SHC are the student's responsibility. It is your responsibility to be familiar with your medical insurance coverage and to present your insurance card when requesting services.

See the Transportation Off-Campus page for details.

Students withdrawing from UR must first notify their home school or residential dean.  Go to this site to find further information about the Medical Withdrawal process.

Medical records for graduates from 1995 to present are available from the SHC. You may request these records by downloading the medical release and faxing or mailing it to the SHC.