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We encourage all university students to utilize our services. High-quality, accessible medical care is provided by our dedicated team in a confidential and sensitive manner. If you have questions beyond the services detailed below, please contact SpiderCare at 804-289-8700.

Patient Information
Appointments
  • All full-time students at the University of Richmond are eligible for care at the Student Health Center
  • Patient visits are by scheduled appointment allowing us to make the best possible use of your time and ours
  • Walk-in patients seeking care without an appointment may be fit into the schedule if time allows; there may be lengthy wait times and there is no guarantee of a same day appointment
  • Appointments can be made online through your Student Health Portal (make a hyperlink to Richmond.studenthealthportal.com)or by calling SpiderCare at 804-289-8700
Triage
  • For urgent needs, students may utilize a triage system, which includes an evaluation with a nurse
  • Call our SpiderCare Nurse line at 804-287-8700
Cancellations

Students should contact the Student Health Center at least one hour prior to their scheduled appointment. Appointments may be cancelled through the Student Health Portal (hyperlink) or by calling 804-289-8064.

Excuse Note Policy

The Student Health Center does not provide excuse notes for illness or injury which may lead to class absences, the need for extensions or rescheduling of tests and exams. This allows us to dedicate our resources to providing care to our patients and is consistent with University policy, which states the Health Center does NOT provide “medical excuse” notes for students.

To view the University’s full policy, please visit the Registrar’s website.

If the health issue(s) prompting your visit to the Student Health Center has impacted your academic responsibilities, contact your professors and respective dean to discuss your concern.

Dr. Lynne Deane, Medical Director

Dr. Alene Waller, Associate Medical Director

Dr. Ryan Ballum, Staff Physician

Billing and Health Insurance

Billing:

There is no fee for appointments at the Student Health Center. Some services require payment and patients are informed prior to services being rendered. These services include, but are not limited to:

  • Administration of allergy shots, vaccines and other injectables
  • Laboratory services and tests
  • Medical equipment rentals
  • Nebulizer treatments

Payments:

  • The Student Health Center does not bill insurance
  • All charges are billed to the student account
  • A statement of charges is available through the Student Health Portal for insurance reimbursement purposes

Student Health Insurance

The University of Richmond sponsors a student health insurance plan to ensure that all students have access to adequate health insurance, for more information: Student Health Insurance Plan.

Student Health Portal

Log onto your Student Health Portal using your NetID and password to:

  • Make an Appointment
  • Cancel an Appointment
  • Access Secure Messages
  • Access Lab Results
  • Access Billing Information
  • Access Immunization Records
Services
ADHD

Student Health Center physicians do not diagnose ADHD, but are able to prescribe medication for students who adhere to the following requirements:

  • Student must be seen by a Student Health Center physician a minimum of once per semester
  • Students must visit both the Academic Skills Center and Counseling and Psychological Services at least once per semester
  • Students who do not follow the requirements will not be eligible to receive ADHD prescription from the Student Health Center

Students currently being treated may elect to continue treatment with their home physician to obtain refills

The Student Health Center has a strict policy regulating the procedure for obtaining stimulant medication prescriptions written by University physicians.

For more information, please contact SpiderCare at 804-289-8700

Allergy Shot Clinic

The Student Health Center will administer allergy injections with written orders and serum provided by your allergist. Initial allergy shot(s) must be administered by your allergist’s office.

Serum Drop off/Pick up: Serum may be hand delivered or picked up by the student at an ‘Allergy Drop off/Pick up’ appointment. Appointments can be made via self-scheduling or by calling SpiderCare at 804-289-8700. The Student Health Center does not mail/forward serum.

Allergy Shot Appointments:

  • Appointments may be scheduled by calling SpiderCare at 804-289-8700
  • If you are prescribed an epinephrine auto injector, you are required to bring it with you to every appointment in order to receive your injection(s)
  • If you miss your scheduled appointment, you will need to reschedule as there are no walk-in appointments for the Allergy Clinic
  • All charges are billed to the student account
  • A statement of charges is available through the Student Health Portal for insurance reimbursement purposes
Health Prevention
  • Flu shots
    • By appointment or at our annual flu shot clinic each fall semester
  • STI testing
    • By appointment or at the free clinic offered twice per month
  • Travel Abroad services 
  • Vaccinations (see immunizations and therapeutic injections)
Immunizations and Therapeutic Injections

Vaccines administered by the Student Health Center

  • Influenza
  • MMR
  • PPD (tuberculosis) skin tests
  • Tetanus

Therapeutic Injections

  • We may administer other injectable medications with a written order or instructions from a physician
  • For more information, call SpiderCare at 804-289-8700
Laboratory
  • Lab testing requires an appointment, call SpiderCare at 804-289-8700
  • Labs performed at the Student Health Center are processed through LabCorp
  • The Student Health Center does not bill insurance
  • A statement of charges is available through the Student Health Portal for insurance reimbursement purposes
  • Results are typically available in 24-36 hours and our care providers will keep you informed via secure message through the student health portal
Medical Equipment Rental

The Student Health Center loans the following equipment for a fee:

  • Crutches
  • Jet nebulizers

Sharps containers are loaned at no charge.

Sports Medicine Clinic

You don’t have to be an athlete to get specialized care for musculoskeletal injuries

Athletic Trainer Appointments:

Tuesdays, 2-3:30 p.m. at the Student Health Center

Schedule an appointment through the Student Health Portal

Our Athletic trainer will provide evaluations and treatment advice for muscle and joint injuries.

Athletic training encompasses the prevention, examination, diagnosis, treatment and rehabilitation of emergent, acute or chronic injuries and medical conditions. The athletic trainer works closely with the Student Health Staff to make referrals for any additional care.

Wound Care

The Student Health Center offers the following wound care services:

  • Wound care may be provided for a fee for a maximum of 2 weeks
  • Student must provide specific written instructions from the treating physician
  • Student may be required to provide dressing supplies if items are not stocked at the Student Health Center
  • After 3 missed appointments during the 2-week period, future appointments will be cancelled