Patient Information & Services

The Student Health Center physicians and nurses provide students access to efficient and effective primary care services. Our staff is dedicated to delivering the highest quality care demonstrated by our on-going AAAHC (Accreditation Association of Ambulatory Health Care, Inc.) accreditation.

Services include treatment of acute and chronic illnesses, injuries, disease prevention, health maintenance, peer education and mental health-related care. For questions regarding services, contact 804-289-8064.

Patient Information

  • Appointments
    • All active A, B, J, Law and full-time MBA students at the University of Richmond are eligible for care at the Student Health Center.
    • Student Health Center offers scheduled appointments and SpiderCare. SpiderCare provides same-day services as availability permits. 
    • To schedule an appointment log onto your student health portal or call 804-289-8064
    • Students who arrive 10 or more minutes late to their appointment will be asked to reschedule.
  • Triage

    Nurse advice for urgent medical concerns.

    • Business Hours: SpiderCare provides same-day services as availability permits.
    • After Hours: Students may call 804-289-8064 to be connected to an after-hours nurse advice line. The registered nurse will assess your concerns and direct you to the most appropriate care. Please note: the nurse advice line cannot assist with scheduling appointments or prescription refills.
  • Cancellations
    Appointment cancellations should be at least one hour prior to your scheduled appointment. Appointments may be cancelled through the Student Health Portal or by calling 804-289-8064.
  • Excuse Note Policy

    The Student Health Center does not provide excuse notes for illness or injury which may lead to class absences, the need for extensions or rescheduling of tests and exams. This allows us to dedicate our resources to providing care to our patients and is consistent with University policy, which states the Health Center does NOT provide “medical excuse” notes for students.

    To view the University’s full policy, please visit the Registrar’s website.

    If the health issue(s) prompting your visit to the Student Health Center has impacted your academic responsibilities, contact your professors and respective dean to discuss your concern.

    Dr. Lynne Deane, Medical Director

    Dr. Alene Waller, Associate Medical Director

    Dr. Ryan Ballum, Staff Physician

    Laura Eastman, FNP

  • Billing and Health Insurance

    Professional visits with a physician or nurse incur no charge.  There are charges for laboratory tests, immunizations, allergy injections and supplies for certain treatments.

    All charges are billed to the student account.  A statement of charges is available through the Student Health Portal  for insurance reimbursement purposes.  The Student Health Center does not bill insurance.

    Student Health Insurance

    The Department of Risk Management sponsors a student health insurance plan to ensure all students have access to adequate health insurance, for more information: Student Health Insurance Plan.

  • Student Health Portal

    Log onto your Student Health Portal using your NetID and password to:

    • Schedule an Appointment
    • Cancel an Appointment
    • Complete Forms
    • Read secure messages from clinical staff
    • Review lab results history
    • Upload medical records and test results
    • View/print immunization history
    • Access billing statements

    NEVER send protected health information (PHI) through email


  • Allergy Shot Clinic

    The Student Health Center will administer allergy injections with written orders and serum provided by your allergist. Initial allergy shot(s) must be administered by your allergist’s office.

    Serum Drop off/Pick up: Serum may be hand delivered or picked up by the student at an ‘Allergy Drop off/Pick up’ appointment. Appointments can be made via self-scheduling or by calling SpiderCare at 804-289-8064. The Student Health Center does not mail/forward serum.

    Allergy Shot Appointments:

    • Appointments may be scheduled by calling SpiderCare at 804-289-8064
    • If you are prescribed an epinephrine auto injector, you are required to bring it with you to every appointment in order to receive your injection(s)
    • If you miss your scheduled appointment, you will need to reschedule as there are no walk-in appointments for the Allergy Clinic
  • Immunizations and Therapeutic Injections

    Vaccines administered by the Student Health Center

    • Influenza
    • MMR
    • PPD (tuberculosis) skin tests
    • Tetanus

    Therapeutic Injections

    • We may administer other injectable medications with a written order or instructions from a physician
    • For more information, call SpiderCare at 804-289-8064
  • Laboratory
    • Lab testing requires an appointment, call SpiderCare at 804-289-8064
    • Labs performed at the Student Health Center are processed through LabCorp
    • The Student Health Center does not bill insurance
    • A statement of charges is available through the Student Health Portal for insurance reimbursement purposes
    • Results are typically available in 24-36 hours and our care providers will keep you informed via secure message through the student health portal
  • Medical Equipment Rental

    The Student Health Center loans the following equipment for a fee:

    • Crutches
    • Jet nebulizers

    Sharps containers are loaned at no charge and can be picked up at the Student Health Center. Full containers can be returned to the Student Health Center and exchanged for an empty container. 

  • Travel Abroad Services

    Preparation is very important for a safe travel experience. The Student Health Center offers travel services for students studying abroad. The SHC will review your Travel Clinic Checklist and contact you with your personal recommendations.

    For more information, please visit our Travel Information page. 

  • Services Pricing Guide

    Student Health Center prices are updated yearly. For a complete list of pricing, click here.

  • Sexual Health and Contraception

    The Student Health Center offers support, education and services related to sexual health in a confidential and sensitive manner. We offer advice by phone and through private appointments with our clinical staff. Our team provides consultations and prescriptions for a variety of contraceptive (birth control) methods and offers screenings and treatment for sexually transmitted infections.

    STI Testing: The Richmond City Health Department has suspended free STI Clinic testing performed at the Student Health Center. STI testing may be performed by the Student Health Center but there is cost.  For further information, please review our services pricing guide. 

  • Wound Care

    The Student Health Center offers the following wound care services:

    • Wound care may be provided for a maximum of 2 weeks
    • Student must provide specific written instructions from the treating physician
    • Student may be required to provide dressing supplies if items are not stocked at the Student Health Center
    • After 3 missed appointments during the 2-week period, future appointments will be cancelled